Open Roles at TTRacing

  • ADMINISTRATIVE ASSISTANT

    Responsibilities:

    • Handle stock movement within Kuala Lumpur, Malaysia.
    • Arrange Lalamove bookings and communicate effectively with lorry drivers to ensure timely deliveries.
    • Manage and maintain data in spreadsheets and prepare regular reports.
    • Keep records, databases, and reports accurate and up to date.
    • Support day-to-day operational and administrative tasks.
    • Perform other related duties as assigned by the management team.

    Requirements:

    • SPM/Diploma or equivalent qualification.
    • Strong organizational and time-management skills.
    • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
    • Good communication skills in English and Bahasa Malaysia.
    • Good communication skills and the ability to work well in a team.
    • Ability to work independently and within a team.
    • Detail-oriented and proactive in problem-solving.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • CONTENT CREATOR

    Responsibilities:

    • Create, localize, and adapt content (text, images, and short-form videos) tailored for the Thai market across social media, website, email, and marketplace platforms.
    • Manage and schedule content calendars for Thailand, ensuring timely posting aligned with campaigns and product launches.
    • Collaborate with marketing, creative, and eCommerce teams to generate engaging assets for promotions, events, and product launches.
    • Brainstorm fresh content ideas and campaigns that resonate with Thai gamers, professionals, and lifestyle audiences.
    • Produce compelling copywriting in Thai for ads, social media captions, landing pages, and product descriptions.
    • Track and analyze content performance, providing insights and recommendations for improvement.
    • Stay up to date with local cultural trends, social media trends, and competitors’ activities to keep content relevant and engaging.

    Requirements:

    • Bachelor’s degree in Marketing, Communications, Media, or a related field.
    • 1–3 years of experience in content creation, social media, or digital marketing (fresh graduates with strong portfolios will also be considered).
    • Excellent command of Thai (native) and English (working proficiency).
    • Strong copywriting, storytelling, and visual communication skills.
    • Proficiency in content tools (Canva, Adobe Creative Suite, CapCut or similar editing apps).
    • Knowledge of TikTok, Facebook, Instagram, and emerging Thai platforms.
    • Creative, detail-oriented, and able to manage multiple deadlines.
    • Passionate about gaming, lifestyle, or tech is a strong plus.


    Country: Thailand
    Available Location: Bangkok

    Email your resume to career@ttracing.co to apply!

  • CREATIVE DIRECTOR

    Responsibilities:

    • Lead the global creative vision, ensuring brand consistency across all platforms
    • Manage a multidisciplinary creative team (designers, copywriters, content creators)
    • Collaborate with Performance Marketing, Product, and Sales to execute campaigns
    • Oversee product branding, packaging, and creative assets for new launches
    • Ensure creative strategies are aligned with global and regional market trends
    • Maintain a high creative standard while balancing commercial objectives

    REQUIREMENTS:

    • Degree in Design, Marketing, Advertising, or related field
    • 10+ years in creative/brand roles, with 5+ years in a leadership role
    • Proven experience building or scaling global or regional brands
    • Strong portfolio demonstrating campaign planning and execution across multiple channels
    • Exceptional leadership and team management skill
    • Deep understanding of digital, social, and retail creative strategies


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • CUSTOMER SERVICE SPECIALIST

    Responsibilities:

    • Handling walk-in customer's requests
    • Performing pre-sale and post-sale
    • Outbound calls with customers when necessary
    • Handling service emails and respond to customer's queries on various platforms such as Shopee, Lazada etc

    REQUIREMENTS:

    • Possesses SPM/Diploma in related field
    • Basic knowledge of computer is required
    • Able to speak in English and Malay
    • Able to work effectively with team members
    • Versatile in handling different customers
    • Fast response in understanding different questions
    • Problem-solving and multitasking skills
    • Willing to work on shift


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • EXECUTIVE ASSISTANT

    Responsibilities:

    • Manage and maintain the CEO’s daily calendar, scheduling, and travel arrangements.
    • Join all key meetings, take comprehensive minutes, and ensure action items are tracked and followed up.
    • Draft correspondence, presentations, and reports on behalf of the CEO.
    • Act as a liaison between the CEO and internal teams, external stakeholders, and business partners.
    • Represent the CEO in certain meetings when delegated.
    • Handle confidential information with absolute discretion.
    • Provide personal assistance support when required.

    REQUIREMENTS:

    • Bachelor’s degree in Business Administration, Communications, or related field preferred.
    • Minimum 5 years’ experience as an EA/PA to C-level executives.
    • Fluent in English and Mandarin (written and spoken) — must be able to communicate effectively with China-based partners.
    • Highly presentable, well-spoken, and professional in demeanor.
    • Exceptional organizational and time-management skills.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • GLOBAL CHANNEL SALES DIRECTOR

    Responsibilities:

    • Distributor Development: Identify, negotiate, and close partnerships with distributors, retailers, and wholesalers across Asia, EU, GCC, and US.
    • Exhibition Strategy: Lead participation in furniture fairs, gaming expos, anime conventions; act as frontline closer securing contracts on-site.
    • Sales Process: Build and manage a global B2B pipeline; ensure ROI tracking from exhibitions to signed deals.
    • Brand Alignment: Ensure all B2B materials and booths align with TTRacing’s global consumer-facing brand.

    REQUIREMENTS:

    • Strong background in B2B sales for consumer brands (furniture, electronics, lifestyle products preferred).
    • Proven track record closing distribution contracts across regions.
    • Skilled at exhibitions/trade shows — pitching, networking, and deal closing.
    • Fluent in English; additional major language is a plus.
    • Comfortable reporting directly to the CEO, working parallel to CMs.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • GROWTH MARKETING EXECUTIVE

    Responsibilities:

    • Assist in developing and executing marketing plans, including Google, Meta & Marketplace (Shopee, Lazada & Amazon).
    • Develop and refine copywriting and proofreading tasks to align with the brand's voice and campaign objectives.
    • Collaborate closely with cross-functional teams to coordinate for product launching, marketplace / website promotion campaign & social media posting.
    • Work with creative teams to produce engaging and high-performing content across all channels, including ads, landing pages, and social media posts.
    • Analyze and report on the effectiveness of all digital campaigns using data-driven insights, offering recommendations for improvement.

    REQUIREMENTS:

    • Experience: 1-2 years in performance marketing or a related role; fresh graduates with fundamental knowledge are encouraged to apply.
    • Skills: Proficient in Google Ads, Meta Ads, or Marketplace Ads.
    • Copywriting: Strong copywriting and editing skills with a portfolio of written work.
    • Tools: Familiarity with tools like Grammarly, Canva, or Adobe Creative Suite is a plus.
    • Ability to manage multiple projects and meet tight deadlines.
    • Excellent interpersonal communication and collaborative skills.
    • Detail-oriented and proactive in problem-solving.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • HEAD OF PERFORMANCE MARKETING

    Responsibilities:

    • Develop and execute paid media strategies across Meta, Google, TikTok, Shopee, Lazada, and other platforms.
    • Achieve strict ROAS and CPA targets while scaling campaigns in multiple markets.
    • Oversee media buying, audience segmentation, and creative testing with a data-driven approach.
    • Partner closely with the creative and product teams to align campaigns with sales and growth objectives.
    • Build, mentor, and lead a performance-driven marketing team.
    • Provide clear performance reporting with a finance/analytical mindset (P&L thinking for marketing).
    • Manage media buying + creative testing with an analytical and finance mindset.
    • Start scaling into brand storytelling (IPO-ready narrative, “ergonomic infrastructure for AI economy

    REQUIREMENTS:

    • Bachelor’s degree in Marketing, Business, or equivalent.
    • 8+ years of proven performance marketing experience with strong exposure to e-commerce and marketplace ads.
    • Track record of managing large ad budgets (8-figure MYR annually) and scaling internationally.
    • Expertise in Google Ads, Meta Ads, TikTok Ads, and marketplace advertising (Shopee/Lazada).
    • Strong analytical skills, with experience in marketing attribution and ROI-driven decision making.
    • Prior experience in global brands or regional-level roles preferred.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • HUMAN RESOURCES EXECUTIVE/SENIOR EXECUTIVE

    Responsibilities:

    • Monitor and manage employee attendance, including clock-in/clock-out records, overtime, and leave tracking.
    • Handle recruitment processes: job postings, candidate screening, preliminary interviews, and sourcing via online platforms (e.g., social media, Facebook, job boards).
    • Prepare and maintain employee documents, including contracts, onboarding, termination, and other HR records.
    • Manage payroll and statutory compliance, including employee salaries, Social Security Office (SSO), and PND 1 submissions.
    • Prepare monthly timesheets and ensure accuracy in payroll calculations.
    • Coordinate with the Company Director on monthly business-related payments (e.g., building rental, income tax, withholding tax, office supplies).
    • Plan and coordinate retail staff schedules, ensuring sufficient coverage across stores.
    • Conduct and support employee training sessions to improve work-related knowledge and skills.
    • Maintain compliance with Thai labor laws and HR policies.
    • Provide general HR and administrative support as required.

    REQUIREMENTS:

    • Bachelor’s degree in Human Resources, Business Administration, or a related field.
    • Minimum 2 years of HR experience (experience in retail/e-commerce is a plus).
    • Strong knowledge of Thai labor law, SSO, and payroll processes.
    • Proficiency in preparing statutory submissions such as PND 1 and Social Security.
    • Strong organizational and time-management skills with attention to detail.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
    • Good communication skills in Thai; English proficiency is an advantage.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Trustworthy, responsible, and professional in handling confidential information


    Country: Thailand
    Available Location: Bangkok

    Email your resume to career@ttracing.co to apply!

  • JUNIOR INDUSTRIAL DESIGNER

    Responsibilities:

    • Support the design team in concept development, CAD modeling, sketching, and visualisation.
    • Assist with design documentation, CMF boards, and rendering preparation.
    • Participate in product research, trend tracking, and competitive analysis.
    • Collaborate with engineers and marketing teams on minor tasks under guidance.
    • Learn and apply fundamentals of DFM (Design for Manufacturing) and materials.
    • Build prototypes with supervision; assist in testing and iterative improvement.
    • Receive and implement feedback from team discussion.
    • Manage timelines, priorities, and quality across multiple concurrent projects.
    • Liaise directly with contract manufacturers on CMF (colour, material, finish) and tooling.
    • Collaborate closely with creative, marketing, procurement and engineering teams.

    REQUIREMENTS:

    • Education: Degree or diploma in Industrial Design, Product Design, or related field.
    • Proficiency in CAD software (e.g., SolidWorks, Rhino, Fusion 360).
    • Basic knowledge of rendering and visualisation tools (e.g., KeyShot, V-Ray, Blender).
    • Familiarity with Adobe Creative Suite (Illustrator, Photoshop, InDesign).
    • Understanding of design principles, ergonomics, and form development.
    • Basic hands-on prototyping and model-making ability.
    • Strong attention to detail and willingness to learn.
    • Ability to take direction, implement feedback, and manage multiple priorities.
    • Good communication skills and team collaboration.
    • Internship or 0-2 years of relevant design experience preferred.


    Country: Malaysia
    Available Location: Bangsar, KL

    Email your resume to career@ttracing.co to apply!

  • JUNIOR LOGISTICS EXECUTIVE

    Responsibilities:

    • Assist in coordinating inbound and outbound shipments, ensuring timely delivery.
    • Track shipment status with freight forwarders and provide regular updates to relevant teams.
    • Prepare and verify shipping and customs documents (e.g., BL, COO, Invoice, Packing List, HS Codes).
    • Support customs clearance procedures and liaise with relevant authorities when required.
    • Record, file, and maintain logistics documentation for compliance and audit purposes.
    • Monitor warehouse stock movements and assist in inventory tracking.
    • Coordinate with suppliers, transport providers, and internal departments to resolve any logistics-related issues.
    • Assist in compiling logistics reports, such as shipment timelines, cost tracking, and delivery performance.
    • Support continuous improvement projects to enhance efficiency in logistics processes.
    • Ensure adherence to company policies, safety standards, and international trade regulations.

    REQUIREMENTS:

    • Education: Degree or diploma in Industrial Design, Product Design, or related field.
    • Experience: 0–2 years of experience in logistics, supply chain, or related functions (internship experience acceptable).
    • Basic knowledge of shipping and customs procedures.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
    • Familiarity with ERP/WMS systems is an advantage.
    • Strong attention to detail and accuracy in documentation.
    • Good communication and coordination skills.
    • Ability to multitask and meet deadlines in a fast-paced environment.
    • Eagerness to learn and grow within logistics and supply chain functions.
    • Proficiency in Mandarin (written and spoken) is essential. English or Malay language skills are a plus for liaising with suppliers and authorities.


    Country: Malaysia
    Available Location: Bangsar, KL

    Email your resume to career@ttracing.co to apply!

  • JUNIOR PURCHASER EXECUTIVE

    Responsibilities:

    • Assist in creating, verifying, and processing purchase orders to ensure timely procurement.
    • Manage and verify documentation including PL, CIPL, and PI from suppliers. Record, file, and share these documents with the relevant personnel.
    • Confirm shipment arrivals and updates.
    • Follow up with suppliers on stock completion dates and monitor timelines from PO creation to shipment arrival. Control and monitor inventory of replacement parts.
    • Compile and analyze daily and weekly sales data for existing and new products.
    • Assist in generating and analyzing monthly defect rate data.
    • Handle basic negotiations with service providers under supervision.
    • Maintain relationships with suppliers and coordinate with departments to support procurement activities.

    REQUIREMENTS:

    • Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. Certification in Procurement or Supply Chain (e.g., CPSM, CSCP) is a plus.
    • 1-2 years of experience in procurement, supply chain, or a related field.
    • Strong organizational and time-management skills.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
    • Basic understanding of procurement processes and supply chain management.
    • Analytical skills with the ability to compile and analyze data.
    • Attention to detail and accuracy in handling documentation and data.
    • Proficiency in English (both written and spoken) is essential.
    • Ability to communicate and write in Mandarin is required.
    • Proficiency in additional languages relevant to the regions of operation (e.g., Malay) is a plus.
    • Strong communication and negotiation skills.
    • Ability to work collaboratively in a team environment and interact effectively with suppliers and internal stakeholders.


    Country: Malaysia
    Available Location: Bangsar, KL

    Email your resume to career@ttracing.co to apply!

  • LIVE STREAMER

    Responsibilities:

    • Host live streaming sessions on platforms such as TikTok, Shopee Live, Lazada Live, YouTube, or Facebook.
    • Present and demonstrate TTRacing products in an engaging, authentic, and informative manner.
    • Interact with audiences in real time, responding to questions and comments to build strong community rapport.
    • Collaborate with the marketing and sales teams to plan campaigns, promotions, and live content calendars.
    • Monitor live stream performance, provide insights, and suggest improvements to maximize reach and sales.
    • Stay updated with social media trends, live commerce strategies, and competitor activities.
    • Ensure brand image and messaging are consistent across all live content.

    Requirements:

    • Strong on-camera presence and ability to engage audiences naturally.
    • Experience in live streaming, content creation, or hosting is a strong advantage.
    • Knowledge of gaming, e-sports, or lifestyle products is preferred.
    • Excellent communication skills in English; proficiency in Bahasa Malaysia, Mandarin, or other regional languages is a plus.
    • Comfortable working in a fast-paced, sales-driven environment.
    • Willingness to work flexible hours, including evenings, weekends, and campaign peak periods.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • PERSONAL DRIVER

    Responsibilities:

    • Safely drive the CEO to and from destinations as scheduled.
    • Ensure punctual pick-up and drop-off at all times.
    • Maintain the cleanliness and appearance of the vehicle daily (interior and exterior).
    • Conduct basic vehicle checks (fuel level, tyre condition, engine oil, water, etc.).
    • Arrange for timely servicing, repairs, and inspections as required.
    • Remain on standby during working hours unless otherwise instructed.
    • Safeguard and use the Touch ‘n Go card and Shell fuel card responsibly, strictly for work purposes only.
    • Stay contactable by phone during all working hours.
    • Submit leave applications at least 7 days in advance.
    • Uphold strict confidentiality and professional conduct at all times.

    Requirements:

    • Valid driving license with a clean driving record.
    • Proven experience as a personal or corporate driver.
    • Familiar with local routes and traffic regulations.
    • Responsible, trustworthy, and highly punctual.
    • Professional appearance and behavior at all times.
    • Flexibility to work extended hours, weekends, or travel when required..


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • RETAIL ASSOCIATE

    Responsibilities:

    • Greeting customers, identifying their needs, and providing personalized assistance.
    • Actively engaging with customers to understand their preferences and guide them towards suitable products.
    • Developing a comprehensive understanding of the products or services offered by the store.
    • Maintaining proper product displays, organizing shelves, and ensuring merchandise is adequately stocked and visually appealing and monitoring inventory levels.

    REQUIREMENTS:

    • High school diploma or equivalent.
    • No experience required, but customer service or retail background is a bonus.
    • Good communication and interpersonal skills.
    • Ability to listen well, be patient, and address customer needs effectively.
    • Willingness to learn about products.
    • Work well in a team and maintain a positive work environment.
    • Flexible to handle changing tasks and a fast-paced environment.
    • Manage time effectively for multitasking.


    Country: Malaysia, Thailand
    Available Location:Bangsar KL, Bangkok

    Email your resume to career@ttracing.co to apply!

  • SENIOR EXECUTIVE - ECOMMERCE

    Responsibilities:

    • Promoting and performing marketing strategies
    • Ongoing campaign planning and budgeting (price, vouchers, collab partners, USP and etc)
    • Leading campaigns, partnerships and project management such as referral programmes with other relevant team members ie: creative and customer service team
    • Negotiating best deal in collaborations, marketing assets and costing
    • Reviewing campaign performance and create suggested action plan for improvement
    • Ensure brand presentation and key listings are always in great condition
    • Main communication with platform RM/KAM
    • Obtain assets from platforms and service providers for ongoing marketing exposure
    • Ensure platform deals are always utilized optimally (SS,LTD,BBD for Shopee) (Flash sales, Brand Mega offer, Lazada Voucher for Lazada)
    • Working hand in hand with creative team for deliverables on time
    • Ensuring assets are uploaded by team members on date of campaign
    • Working hand in hand with customer service manager to align on campaign details, pricing, deal mechanics, landing page user flow and etc
    • To perform other marketing related ad-hoc tasks

    Requirements:

    • Diploma or Degree in Business, Marketing, eCommerce, or related field.
    • Minimum 2 years of hands-on experience managing eCommerce operations (Shopee, Lazada, TikTok Shop, etc.).
    • Familiar with seller center tools, promotional mechanics, and platform algorithms.
    • Experience in planning and executing marketplace campaigns.
    • Strong analytical skills with the ability to interpret sales and performance data.
    • Proficient in Excel/Google Sheets for tracking, reporting, and analysis.
    • Basic understanding of digital marketing and how it ties into eCommerce performance.
    • Good grasp of online consumer behavior and current eCommerce trends.
    • Excellent communication and coordination skills across teams and platforms.
    • Able to multitask and thrive in a fast-paced, deadline-driven environment.
    • Tech-savvy and comfortable with CMS tools and reviewing digital creatives.
    • High attention to detail in product listings, campaign setup, and pricing accuracy.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • SENIOR PROCUREMENT & SUPPLY CHAIN EXECUTIVE

    Responsibilities:

    • Lead supplier sourcing, evaluation, and selection for cost, quality, and reliability.
    • Negotiate pricing, contracts, and service agreements with suppliers and logistics providers.
    • Maintain and strengthen long-term relationships with suppliers, ensuring compliance with company standards.
    • Oversee purchase order creation, verification, and processing to ensure accuracy and timeliness.
    • Ensure proper handling of trade documents (e.g., PL, CIPL, PI, COO, BL, HS codes) in compliance with regulations.
    • Monitor shipment schedules and resolve delays proactively with suppliers and forwarders.
    • Monitor stock levels, safety stock, and lead times to avoid shortages or overstock.
    • Manage replacement parts inventory, ensuring availability to support after-sales service.
    • Implement supply chain optimization initiatives for cost savings and efficiency.
    • Compile, analyze, and present sales, inventory, and defect rate data to support business decisions.
    • Conduct supplier performance reviews and implement continuous improvement plans.
    • Forecast demand in coordination with sales and marketing teams.
    • Work closely with finance, engineering, marketing, and logistics teams to ensure alignment on procurement and supply chain requirements.
    • Support new product launches with procurement and supply chain planning.
    • Mentor and provide guidance to junior procurement/supply chain executives.
    • Ensure compliance with internal policies, ethical sourcing practices, and international trade regulations.
    • Lead process improvements to enhance efficiency, accuracy, and cost-effectiveness.

    Requirements:

    • Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field. Master’s degree or certifications (CPSM, CSCP, CIPS) is a plus.
    • 4-6 years of progressive experience in procurement and supply chain management, preferably in consumer goods, furniture, or manufacturing.
    • Strong knowledge of procurement processes, sourcing strategies, and supply chain operations.
    • Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, or similar).
    • Knowledge of international trade terms (Incoterms), import/export compliance, and customs clearance.
    • Ability to forecast demand, analyze cost structures, and interpret sales/inventory data for decision-making.
    • Excellent negotiation, communication, and stakeholder management abilities.
    • Strong leadership skills with the ability to guide junior staff and drive team performance.
    • Problem-solving mindset with ability to resolve supply disruptions quickly.
    • Proficiency in English and Mandarin (written and spoken) required; Malay or other regional languages is a plus.
    • Ability to manage multiple projects simultaneously, work under pressure, and travel for supplier visits when needed.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • SENIOR SOCIAL MEDIA MANAGER

    Responsibilities:

    • Develop and execute social media strategies across platforms (Facebook, Instagram, TikTok, YouTube, X, LinkedIn).
    • Oversee content calendars, ensuring posts are engaging, on-brand, and tailored to each platform.
    • Manage content creation (video, graphics, copywriting) with internal and external teams.
    • Lead campaigns and activations that drive engagement, community growth, and sales conversion.
    • Identify, collaborate, and negotiate with KOLs, streamers, and influencers across gaming, lifestyle, and tech spaces.
    • Track, analyze, and report on KPIs (reach, engagement, conversions, ROI), adjusting strategies for continuous improvement.
    • Stay on top of trends, platform algorithms, and competitor strategies to keep TTRacing ahead.
    • Guide and mentor junior team members in social media execution.

    Requirements:

    • Proven experience (5+ years) in social media management, digital marketing, or content strategy, preferably in consumer brands, gaming, or lifestyle industries
    • Strong understanding of social platform algorithms, paid ads, and content performance metrics.
    • Excellent storytelling, copywriting, and communication skills.
    • Creative mindset with a sharp eye for visuals and video trends.
    • Strong network with influencers/KOLs in Malaysia and Southeast Asia is a big plus.
    • Data-driven, analytical, and comfortable using tools like Meta Business Suite, TikTok Analytics, Google Analytics, etc.
    • Fluent in English and Bahasa Malaysia; Mandarin is a strong advantage.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!

  • TEAM LEAD

    Responsibilities:

    • Lead, train, and motivate the customer service team to deliver outstanding support across multiple channels (live chat, email, social media, phone).
    • Monitor team performance, set KPIs, and ensure service level agreements (SLAs) are met consistently.
    • Handle complex or escalated customer issues with professionalism and solutions-oriented thinking.
    • Develop process improvements, FAQs, and knowledge base materials to streamline efficiency.
    • Work closely with logistics, sales, and product teams to resolve customer concerns effectively.
    • Prepare and present weekly/monthly reports on team performance, customer satisfaction, and common issues.
    • Maintain a positive and supportive work culture that emphasizes customer-first values.
    • Ensure the team remains updated on product knowledge, policies, and promotions.

    Requirements:

    • Diploma/Degree in Business, Communications, or related field.
    • Minimum 3–5 years of experience in customer service, with at least 1–2 years in a supervisory or team lead role.
    • Strong leadership, coaching, and conflict-resolution skills.
    • Excellent communication in English and Bahasa Malaysia; Mandarin is a strong advantage.
    • Experience using customer service platforms (e.g., Zendesk, Freshdesk, HubSpot, or similar).
    • High attention to detail, organized, and able to work under pressure in a fast-paced environment.
    • Passion for delivering excellent customer experiences.


    Country: Malaysia
    Available Location: Bangsar KL

    Email your resume to career@ttracing.co to apply!