Customer Service Specialist

Retail โ€ข Malaysia & Singapore

Employment Type: Full Time Location: Kuala Lumpur, Vertex - 33 Ubi Avenue

Job Description

As a Customer Service Specialist at TTRacing, you will be the voice of our brand, delivering exceptional support to customers across multiple channels including live chat, email, social media, and phone. Youโ€™ll help ensure that each customer has a smooth and positive experience, whether itโ€™s assisting with product inquiries, resolving issues, or guiding them through post-purchase support.

Your role is crucial in building customer satisfaction and loyalty, representing the TTRacing brand with professionalism, empathy, and efficiency.

Responsibilities

  • Handling walk-in customers' requests
  • Performing pre-sale and post-sale
  • Outbound calls with customers when necessary
  • Support market entry strategies and expansion plans into new territories.
  • Handling service emails and respond to customers' queries on various platforms such as Shopee, Lazada etc.

Requirements

  • Possesses SPM/Diploma in related field
  • Basic knowledge of computer is required
  • Able to speak in English and Malay
  • Able to work effectively with team members
  • Versatile in handling different customer
  • Fast response in understanding different questions
  • Problem-solving and multitasking skills
  • Willing to work on shift